Tikamoon : Contact us

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Frequently asked
questions

Frequently asked questions

Contact form

Contact
form

Order tracking

Order
tracking

The most frequently asked questions

How does the installation work?

For your bathroom vanities, we offer an installation guide here. All Installation for vanity units should be carried out by a professional. The installation of vanity units, wall-hung or wall-mounted elements must be carried out by a professional (wall fixings not supplied)

How do I care for my furniture?

The maintenance of wooden furniture differs depending on the wood type and its finish. For a detailed care guide adapted to each material, visit the Materials and care page here.

How do I make a return? Are returns free?

Tikamoon offers you 60 days to return your order (or part of it). To request your return, contact us by email at help@tikamoon.com or via the contact form here. After receiving the returned item(s), we will issue a refund for the subtotal of your order, including taxes minus shipping fees and a 20% restocking fees based on the product value. If you do not have the original packaging anymore, a $75.00 repacking fee will be charged. For more information on the returns procedure, visit the Delivery and returns page here.

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Are you a business customer?

Please contact us via our dedicated space : Trade program

eed assistance or have a question about a product (features, delivery, etc.)?

Please fill in the form below. Our team of advisors will get back to you via email.






In order to handle your request as efficiently as possible, in case of damaged or nonconforming item, we kindly ask you to provide us with one photo showing the entire product and another zoomed-in photo.
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